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LEGAL

REFUND POLICY

LAST UPDATED OCTOBER 2026

30-DAY RETURNS

Mind right — if it is not right, send it back. Unworn, unwashed items in their original condition with tags attached can be returned within 30 days of delivery.

ELIGIBILITY

Items must be unworn, unwashed, free of stains, odours and pet hair, and returned with all original packaging and tags.

We may reduce or refuse a refund where an item comes back damaged, worn or missing parts.

HOW TO START A RETURN

Contact us through our contact page with your order number and the item you would like to return. We will reply with return instructions and the address to ship to.

Return shipping is paid by the customer unless the item arrived damaged or incorrect.

REFUNDS

Once your return arrives and passes inspection, we will process your refund to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank.

Original shipping charges are not refunded unless the return is due to our error.

EXCHANGES

Need a different size? Return the original item for a refund and place a new order — this is the fastest way to secure your size before it sells out.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective or is not what you ordered, contact us within 7 days of delivery with your order number and a photo. We will make it right at no cost to you.

NON-RETURNABLE ITEMS

Final sale items, gift cards and any item marked as non-returnable at checkout cannot be returned or refunded.